FluentStream Billing Changes
As of January 1, 2021, all invoices will be calculated based on the number of extensions, phone numbers, and billable features on a My.FluentCloud account.
We have worked tirelessly to make sure all your billing and tax data is accurate. However, if you received your invoice and believe there has been an error, we will work with you to resolve the issue as quickly as possible.
Frequently asked questions
- Product Type - We have updated our product catalog so it only reflects current versions of our products. If you were previously being charged for a legacy product or an old version of a product, we have upgraded you to a current product or a current version at no additional charge. Please be assured that you did NOT lose any functionality or capability if your legacy seat types were migrated to a newer seat type.
- Product Quantity - We have integrated our billing system into each client account on the My.FluentCloud Web Portal. Therefore, the number of extensions and phone numbers on your bill will be directly tied to the number of extensions and phone numbers on your account as of the last day of the month. Changes made after the first of the month will be reflected on the next invoice.
- Taxes - In our industry, taxes are extremely complex. We work diligently to ensure we are in compliance with all Federal, State, and Local taxing regulations while legally minimizing the overall tax burden for our clients. To this end, we both verified the physical address on file for each client and updated how we calculate taxes due.
We have updated our product catalog so it only reflects the current versions of our products.
Here is the list of products that were upgraded to a current version:
Previous Product | Current Product |
---|---|
Additional Number | Local Phone Number |
Analog FAX | Fax |
Auto Attendant | FluentStream Advanced User |
Call Center Pro User | Complete User 1,000 Free TFM |
Call Center User | Complete User 1,000 Free TFM |
Call Forwarding | Virtual User |
Call Queues | Complete User 1,000 Free TFM |
Call Recording | FluentStream Advanced User |
Complete Conferencing | FluentStream Advanced Conference |
DID | Local Phone Number |
DID Dallas | Local Phone Number |
DID Denver | Local Phone Number |
DID Fax | Local Phone Number |
DID Lakeland | Local Phone Number |
Dynamic Agent | Complete User 1,000 Free TFM |
FluentCloud Additional Voice M | Virtual User |
FluentCloud Conference Bridge | FluentStream Advanced Conference |
FluentCloud Live | Complete User 1,000 Free TFM |
FluentStream Complete User | Complete User 1,000 Free TFM |
FluentStream Conf Bridge | FluentStream Advanced Conference |
FluentStream Conf Bridge Srv | FluentStream Advanced Conference |
FluentStream Unlimited User | Complete User 1,000 Free TFM |
Interl DID MRC - UK | DID International |
Intl DID MRC - Australia | DID International |
Intl DID MRC - Ireland | DID International |
Intl DID MRC - South Africa | DID International |
Limited User | Basic User |
Limited User - Call Forward | Basic User |
Limited User - Call Forwarding | Virtual User |
Limited User - Metered Ext | Basic User |
Listen/Whisper/Barge | Complete User 1,000 Free TFM |
LWB | Complete User 1,000 Free TFM |
Meetings | FluentStream Advanced User |
Operator Panel | Complete User 1,000 Free TFM |
Presence (BLF) | FluentStream Advanced User |
Regional Local Presence | Nationwide Local Presence |
School Room User | FluentStream Essential User |
SMS | FluentStream Advanced User |
Unlimited Conference Bridge | FluentStream Advanced Conference |
We have updated our product catalog so it only reflects the current versions of our products.
Here is the list of products that were upgraded to a current version:
Previous Product | Current Product |
---|---|
Additional Number | Local Phone Number |
Analog FAX | Fax |
Auto Attendant | FluentStream Advanced User |
Call Center Pro User | Complete User 1,000 Free TFM |
Call Center User | Complete User 1,000 Free TFM |
Call Forwarding | Virtual User |
Call Queues | Complete User 1,000 Free TFM |
Call Recording | FluentStream Advanced User |
Complete Conferencing | FluentStream Advanced Conference |
DID | Local Phone Number |
DID Dallas | Local Phone Number |
DID Denver | Local Phone Number |
DID Fax | Local Phone Number |
DID Lakeland | Local Phone Number |
Dynamic Agent | Complete User 1,000 Free TFM |
FluentCloud Additional Voice M | Virtual User |
FluentCloud Conference Bridge | FluentStream Advanced Conference |
FluentCloud Live | Complete User 1,000 Free TFM |
FluentStream Complete User | Complete User 1,000 Free TFM |
FluentStream Conf Bridge | FluentStream Advanced Conference |
FluentStream Conf Bridge Srv | FluentStream Advanced Conference |
FluentStream Unlimited User | Complete User 1,000 Free TFM |
Interl DID MRC - UK | DID International |
Intl DID MRC - Australia | DID International |
Intl DID MRC - Ireland | DID International |
Intl DID MRC - South Africa | DID International |
Limited User | Basic User |
Limited User - Call Forward | Basic User |
Limited User - Call Forwarding | Virtual User |
Limited User - Metered Ext | Basic User |
Listen/Whisper/Barge | Complete User 1,000 Free TFM |
LWB | Complete User 1,000 Free TFM |
Meetings | FluentStream Advanced User |
Operator Panel | Complete User 1,000 Free TFM |
Presence (BLF) | FluentStream Advanced User |
Regional Local Presence | Nationwide Local Presence |
School Room User | FluentStream Essential User |
SMS | FluentStream Advanced User |
Unlimited Conference Bridge | FluentStream Advanced Conference |
You might not. We're happy to work with you to make sure that you are only being billed for what you are using.
Please contact our Support Team at 303-GO-CLOUD or billing@fluentstream.com for help.
It's possible you were using a legacy product or an old version of a current product. Please see the list of products that were upgraded at no charge.
It's also possible that you were using a type of product that we inadvertently failed to invoice. For example, you may have been using a toll-free number but may have never been charged for that type of phone number. In these cases, we verified the usage on your account before adding it to your invoice. The invoiced price for these products is our current list price. Please contact our Support Team with any questions.
Great question! This is one of the billing system changes that we are most excited about.
If you choose, a single account can now be split into multiple billing accounts based on the locations within your account. Extensions and phone numbers will be allocated and invoiced to your billing account based on their locations.
Contact our Support Team if you would like to set up multiple invoices under a single account.
Usage charges are calculated based on the type and quantity actually used during the billing period. We sum the data we receive from our carriers and vendors to tabulate the charges.
However, sometimes we do not receive the data before the end of a billing period. In these instances, you will notice usage charges from previous periods on your current invoice.