Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for the enterprise-level Unified Communications as a Service (UCaaS) solutions that provide this functionality. That changes today.

FluentStream now enables SMBs to connect their UCaaS platform with 100+ CRM systems, including HubSpot, Salesforce and Zoho.

Whether you’re managing sales, customer service, or support teams, FluentStream’s CRM integration enhances customer-facing team efficiency and improves customer relationships. These integrations offer real-time data synchronization, allowing for an automatic population of call details and notes, as well as effortless tracking of customer interactions. This provides sales and support teams instant access to crucial customer insights, facilitating better conversations and enhancing overall customer service. 

This integration offers several timesaving, productivity-boosting benefits. Here are our top five reasons to integrate FluentStream with your preferred CRM system:

Enhanced customer service: Employees are instantly served customer information and details as calls are answered, enabling more personalized interactions without customers needing to repeat themselves.

Improved efficiency: Automatic population of call details eliminate manual data entry, saving time and reducing errors, alleviating employee administrative tasks such as tracking customer interactions while improving data quality and hygiene. 

Centralized information: All customer interactions and data are recorded in one centralized system, giving SMBs a more holistic view of customer relationships.

Streamlined workflows: Features like click-to-dial from CRM records and screen pop-ups with customer information simplify processes for sales and support teams.

Better insights: More comprehensive data with real-time synchronization for improved reporting about customer touchpoints, call metrics, and team performance. These insights enable SMBs to make more informed business decisions.

By integrating FluentStream’s UCaaS platform with your CRM, SMBs gain a flexible, user-friendly communication solution that boosts productivity and strengthens customer relationships. To learn more about how FluentStream’s CRM integrations can improve your customer management efforts, visit FluentStream.com/products/CRM.