Value. This is why FluentStream continues to expand its footprint across the U.S. Small and mid-size organizations want to grow their businesses, which often requires a more sophisticated, professional phone service. They need enterprise-grade services at SMB pricing. And because SMBs often don’t have IT on staff, they also need technical support. FluentStream provides this value – enterprise-grade services, SMB pricing, and free technical support.

FluentStream’s growth is further accelerated by our channel partners, who learn about the unparalleled value we provide and realize the value they can extend to their customers through a partnership with us. This is how we joined forces with SkyComm Connect, a licensed US VoIP service provider based in Columbia, Maryland. The company’s commitment to providing exceptional value, integrity, and support has made it a trusted partner for SMBs seeking communication systems.

SkyComm chose to form a strategic partnership with FluentStream because they believed our support model would significantly enhance the service experience for their customers. Through this partnership, we acquired their VoIP customers, and we collaborated to seamlessly transition them to the FluentStream UCaaS platform. SkyComm also became a FluentStream reseller, which allowed them to expand from a regional provider to a national presence.

The partnership with FluentStream has brought several benefits to SkyComm’s customers:

Microsoft Teams Integration - We developed this integration in response to customer needs. This integration allows users to access FluentStream’s business phone system within their existing Teams environment

FluentStream Mobile - This app enables users to communicate with customers and collaborate with colleagues while on the go, making it especially valuable for mobile professionals

Online Portal - Customers can easily manage their account billing details, call statistics, and preferences through an intuitive online portal or the FluentStream Admin app

Remote Work Support - Cloud-based features support hybrid and remote work environments, allowing customers to stay connected from anywhere

Exceptional Customer Support – FluentStream’s 24/7 US-based support team, along with dedicated onboarding specialists and an online Knowledge Base, ensures customers receive prompt and comprehensive assistance

Before the partnership, SkyComm served customers in Washington, D.C., Northern Virginia, Delaware, and Pennsylvania. Now, as a FluentStream channel partner, SkyComm sells FluentStream’s UCaaS services nationwide while continuing to offer its other business solutions.

As Joe Bauer, CEO of SkyComm, explained: “We have a highly collaborative, transparent working relationship. We are all committed to providing excellent services and customer support. This shared purpose continually benefits our customers and enables us to meet our business objectives.”

It all comes down to the value FluentStream provides its customers and partners through its service offering, pricing, and support. Learn more about SkyComm’s story here and contact us today to learn how we can bring value to your organization.