The FluentStream Blog

While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […] News

In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […] News