The FluentStream Blog

In today’s fast-paced business landscape, communication is everything. Whether it’s staying connected with clients, collaborating with remote teams, or ensuring seamless customer service, your phone system plays a crucial role in daily operations. If your business is still relying on […] News

While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […] News

In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […] News

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] News

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] News