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The FluentStream Blog

Author: Brady Grabowski

August 28, 2020

10 Tactics for Dealing with Difficult Customers

It’s 6:45 pm on a Friday…  Most of your team has packed up and left for the weekend…  Jeff the new guy is the only support agent still in the office…  Suddenly a call comes in…   It’s one of your […]
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August 27, 2020

How To De-Escalate a Customer Complaint Call in 3 Simple Steps

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […]
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August 12, 2020

FluentStream Is The 1,203rd Fastest Growing Company In America!

We’re thrilled to announce that FluentStream was listed as #1203 on the Inc. 5000 Most Successful Companies in America! That’s our highest rank ever! While this is our third year in a row making the list (not that anyone’s counting), […]
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July 16, 2020

The Best Cordless Phones for Business for 2020

BEST CORDLESS PHONES FOR BUSINESS  We’ve all had that moment where we just sat down in the breakroom to enjoy a freshly-toasted sandwich, or just got everyone together for a team meeting… and all of the sudden you hear the […]
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July 16, 2020

The Best Conference Phones for Your Business For 2020

As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever.  If you’re like us here at FluentStream, you have some employees working in your main office, others working from home, and […]
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