The FluentStream Blog

As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Communications Tips and Tricks, Small Business Expertise

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […] Communications Tips and Tricks, Small Business Expertise

Here at FluentStream, we have one goal: Provide the best communications service and support possible for our customers. The goal may be simple, but boy howdy does it take continuous, passionate effort to pull off. That’s where our wonderful customer […] Company News

As the world settles into its new normal, many are surprised to see just how much the workplace landscape has changed. There was no migration back to the office. There was no massive cut to remote positions. The past few […] News

The phone rings.  *Gentle horror music creeps in*  You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […] Communications Tips and Tricks, Small Business Expertise