August 30, 2021
Best Ways to Provide 24/7 Support for Your Customers
Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they […] Communications Tips and Tricks, Customer Experience
August 29, 2021
Creating a 2022 Communications Plan that Benefits Your Business
2020 sent most businesses scrambling to connect remotely with customers and each other. 2021 saw the rise of hybrid workplaces and revealed how ill-prepared we were for the world’s new communications norms. Now, with 2022 right around the corner, it’s […] Communications Tips and Tricks, Small Business Expertise
July 28, 2021
How Hybrid Workplaces are Changing Communications
Over the last few years, hybrid and even fully remote workplaces have gone from the exception to the norm. People are working from home more often. Meetings are far more likely to be over a video or conference call than […] Communications Tips and Tricks, Small Business Expertise
July 26, 2021
How To Fix My Caller ID Showing Up As “Scam Likely”
WHAT IS A “SCAM LIKELY” FLAG?Scam calling rates have hit an all-time high, and the situation only seems to be getting worse. The proliferation of robocalling systems has made scam calling easier than ever to commit, and more annoying than […] Communications Tips and Tricks, Small Business Expertise
July 20, 2021
Guide to Porting Landlines to a VoIP System
Porting your phone numbers from a landline provider to VoIP sounds like a complicated process. But fortunately for businesses both big and small, all it takes is a little prep work for Number Porting to be a breeze. The most […] Sales Enablement, Small Business Expertise