The FluentStream Blog

A good marketing strategy is the cornerstone of any competitive or growing business. But with new technologies constantly disrupting industries, how can you know what marketing tools will be a good investment for years to come? VoIP (Voice Over Internet […] Sales Enablement, Small Business Expertise

One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […] Customer Experience, Small Business Expertise

Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, […] Communications Tips and Tricks, Small Business Expertise

Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […] Communications Tips and Tricks, Small Business Expertise

If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […] Communications Tips and Tricks, Small Business Expertise