March 25, 2021
What to Look for in a Business VoIP Phone System
Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time. The reasons why aren’t hard to pinpoint. VoIP excels at providing […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
How a VoIP Phone System Helps You Train Your Customer Service Team
No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
How to Handle After Hours Calls to Your Business
It’s happened to all of us — the guilty moment you need help from a business, knowing full well they’re closed. So you call anyway, still holding onto a glimmer of hope that your problem can be solved… “You have […] Communications Tips and Tricks, Customer Experience
March 25, 2021
5 Cold Calling Trends To Keep You Competitive In 2023
Outbound sales, especially cold calling, is a constant arms race of tactics and technology. As the saying goes, “to be the man, you gotta beat the man.” In this case, “the man” just happens to be every one of your […] Sales Enablement, Small Business Expertise
February 12, 2021
Why Your Phone System Needs a Direct Integration with SalesForce
Salesforce is indisputably the #1 CRM on the market today. That’s not a paid promotion or anything, it’s just a simple fact. And a phone is just standard for any business. Whether your business makes or receives call, text or […] Communications Tips and Tricks, Sales Enablement