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The FluentStream Blog

Category: News

Allison Smith Voice Over Artist
September 5, 2017

Introducing Allison Smith

We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […]
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August 23, 2017

Post-Call Survey: Instant Feedback for Long-Term Improvement

Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […]
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August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […]
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June 27, 2017

Number Spoofing vs Local Area Presence: What you need to know

Number Spoofing is a sales technique that's intended to alter your outbound caller ID to increase the likelihood of connecting with a prospect. It's a proven, effective sales strategy that's used to boost connection rates since studies have shown that […]
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Active Directory Integration
June 16, 2017

Microsoft Active Directory Integration

Active Directory Integration FluentStream now supports integration with Microsoft Active Directory for the purpose of Single Sign-On. You can now use your existing Active Directory credentials to authenticate with My FluentCloud Web Portal, FluentCloud WebPhone, Live Manager, our iOS and […]
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