The FluentStream Blog

When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News

From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […] News

The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […] News

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] News

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] News