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The FluentStream Blog

Category: News

April 24, 2024

Oakview Dermatology: Enhancing Customer Service and Scaling Operations with FluentStream’s Call Center Solutions

Businesses often rely on call centers to manage customer inquiries, support, and sales, especially when they are in growth mode. This was the case for Oakview Dermatology, which specializes in providing comprehensive medical and cosmetic dermatology services. With a strong […]
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February 19, 2024

Cloud Communication Services: The Ultimate in Customization and Control

Aside from the prospect of growth and prosperity, many entrepreneurs start a business because they believe they can offer a product or service that is better, faster, or less expensive. To realize their vision, they assume a position that provides […]
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January 31, 2024

How Cloud Communication Services Ease Business Expansion to Multiple Locations

Nearly every small business shares a common goal: growth. For organizations with office space, growth often results in the need for more space or new locations. As Bristol Dental discovered, cloud communication services make extending communication capabilities across locations seamless. […]
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January 9, 2024

Did You Know: Accidental Call Centers are Available On-Demand

Organizations establish call centers for several reasons that all tie back to organizational growth and success. The motivation may be to improve customer satisfaction, resolve concerns faster, maximize sales opportunities, or gather feedback to enhance products or services. Oftentimes, it’s […]
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January 3, 2024

Unifying UC with Contact Center Capabilities

Originally published by Contact Center Pipeline / Image Credit: Contact Center Pipeline What SMBs need to know about optimizing these critical solutions. COVID-19 forever changed how businesses operate. During the pandemic, many businesses chose stopgap temporary communication measures, not knowing […]
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