The FluentStream Blog

If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control.  Some customers are […] News

It’s 6:45 pm on a Friday…  Most of your team has packed up and left for the weekend…  Jeff the new guy is the only support agent still in the office…  Suddenly a call comes in…   It’s one of your […] News

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […] News

We’re thrilled to announce that FluentStream was listed as #1203 on the Inc. 5000 Most Successful Companies in America! That’s our highest rank ever! While this is our third year in a row making the list (not that anyone’s counting), […] News

Here at FluentStream, we live and breathe client success. From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. We’re proud of our culture and […] News