Efficiency and productivity are two key levers organizations pull when they need to improve operational performance. The first step to improving both is to analyze work methods, which often results in more streamlined processes. To help organizations refine their workflows and improve their competitive position, service providers like FluentStream constantly consider ways our offerings can drive additional operational excellence for our customers.

Unified Communications as a Service (UCaaS) platforms are already known for increasing productivity. From supporting remote and hybrid work environments to consolidating email, voicemail, and SMS in a single inbox, UCaaS helps employees achieve more by removing barriers and inefficiencies. Integrations into existing tooling used by teams also create efficiencies. FluentStream already integrates with popular customer relationship management (CRM) tools, like Salesforce, and today FluentStream announced its integration with Microsoft Teams.

Many of our customers use Microsoft Teams to collaborate across video meetings, file sharing and messaging. By integrating with FluentStream, our customers can now access their business voice services directly from their Teams environment. No more logging in and out of two separate systems to access your communication services. You can now access all of your communication and collaboration tools within your existing Teams environment.

This integration provides customers several benefits, including:

• Seamless Integration – Customers can manage all of their phone capabilities within Microsoft Teams on their desktop and the mobile app, including call management for desk phones or mobile phones.
• All-In-One – Only one trusted provider and phone number are needed to call, chat, fax, video, and SMS.
• Reliability – FluentStream operates in the background to deliver dependable calling and voice services while customers interact with their familiar Microsoft Teams interface.
• Separation of Business and Personal Communications – Employees can make phone calls and send texts from their FluentStream business phone number within Microsoft Teams in the office and on the go, enabling them to separate their business and personal interactions.

By leveraging integrations like this one with Microsoft Teams, FluentStream helps organizations like yours streamline operations, optimize resource utilization, and drive productivity gains, ultimately improving your ability to compete in your marketplace. To learn more about how you can opt in to this integration with Microsoft Teams, visit fluentstream.com/products/teams or contact our award-winning customer service team.