The FluentStream Blog
May 1, 2018
Which Words Work for What?
When it comes to VoIP (Voice over Internet Protocol) phone systems, there’s a surprising number of terms that get thrown around. It all may seem like techno-mumbo-jumbo, but there are key differences between the various kinds of functionality that are important to be aware of. Hosted VoIP vs Cloud VoIP vs Business VoIP: Three kinds of VoIP walk into a restaurant. The hostess asks, “Table for one?” But how is this possible? Hosted VoIP and Business VoIP are often used News
November 21, 2017
Enhanced-911: The Feature We Hope You Never Have To Use
Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […] News
November 2, 2017
It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System
As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […] News
October 3, 2017
Introducing: Wake-Up Call Reminder
Your hotel has a lot of clients to look after, each one has a different schedule and different needs. You’re busy. The last thing you want to be doing is making wake-up calls to everyone who requests one. Instead, let […] News
September 5, 2017
Introducing Allison Smith
We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […] News
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] News
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] News
Popular Posts
May 1, 2018
Which Words Work for What?
When it comes to VoIP (Voice over Internet Protocol) phone systems, there’s a surprising number of terms that get thrown around. It all may seem like techno-mumbo-jumbo, but there are key differences between the various kinds of functionality that are important to be aware of. Hosted VoIP vs Cloud VoIP vs Business VoIP: Three kinds of VoIP walk into a restaurant. The hostess asks, “Table for one?” But how is this possible? Hosted VoIP and Business VoIP are often used News
November 21, 2017
Enhanced-911: The Feature We Hope You Never Have To Use
Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […] News
November 2, 2017
It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System
As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […] News
October 3, 2017
Introducing: Wake-Up Call Reminder
Your hotel has a lot of clients to look after, each one has a different schedule and different needs. You’re busy. The last thing you want to be doing is making wake-up calls to everyone who requests one. Instead, let […] News
September 5, 2017
Introducing Allison Smith
We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […] News
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] News
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] News