The FluentStream Blog
September 5, 2017
Introducing Allison Smith
We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […] News
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] News
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] News
June 27, 2017
Number Spoofing vs Local Area Presence: What you need to know
Number Spoofing is a sales technique that's intended to alter your outbound caller ID to increase the likelihood of connecting with a prospect. It's a proven, effective sales strategy that's used to boost connection rates since studies have shown that […] News
June 16, 2017
Microsoft Active Directory Integration
Active Directory Integration FluentStream now supports integration with Microsoft Active Directory for the purpose of Single Sign-On. You can now use your existing Active Directory credentials to authenticate with My FluentCloud Web Portal, FluentCloud WebPhone, Live Manager, our iOS and […] News
June 7, 2017
Next Generation Media Server
Our Next Generation Media Server is here! Our Media Server is amongst the most important pieces of technology in our FluentCloud platform. This is what makes the audio on your phone calls work, and provides all call features you know […] News
May 10, 2017
ZIP Code Routing: The Perfect Solution for Regional Teams
As consumers, there’s nothing quite as irritating as calling a business and having to give your address over and over and over again. “If you could just give me your address, and I’ll get you routed over to the right person […] News
Popular Posts
September 5, 2017
Introducing Allison Smith
We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […] News
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] News
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] News
June 27, 2017
Number Spoofing vs Local Area Presence: What you need to know
Number Spoofing is a sales technique that's intended to alter your outbound caller ID to increase the likelihood of connecting with a prospect. It's a proven, effective sales strategy that's used to boost connection rates since studies have shown that […] News
June 16, 2017
Microsoft Active Directory Integration
Active Directory Integration FluentStream now supports integration with Microsoft Active Directory for the purpose of Single Sign-On. You can now use your existing Active Directory credentials to authenticate with My FluentCloud Web Portal, FluentCloud WebPhone, Live Manager, our iOS and […] News
June 7, 2017
Next Generation Media Server
Our Next Generation Media Server is here! Our Media Server is amongst the most important pieces of technology in our FluentCloud platform. This is what makes the audio on your phone calls work, and provides all call features you know […] News
May 10, 2017
ZIP Code Routing: The Perfect Solution for Regional Teams
As consumers, there’s nothing quite as irritating as calling a business and having to give your address over and over and over again. “If you could just give me your address, and I’ll get you routed over to the right person […] News