The FluentStream Blog
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News
August 3, 2016
FluentFun: Summer Festivities
From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […] News
June 13, 2016
Nightmare On Elm Street: Office Edition
The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […] News
May 6, 2016
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] News
April 18, 2016
Champagne Problems for your Sales Team
I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] News
April 1, 2016
Feel Like Slacking Off?
That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […] News
Popular Posts
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News
August 3, 2016
FluentFun: Summer Festivities
From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […] News
June 13, 2016
Nightmare On Elm Street: Office Edition
The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […] News
May 6, 2016
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] News
April 18, 2016
Champagne Problems for your Sales Team
I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] News
April 1, 2016
Feel Like Slacking Off?
That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […] News