The FluentStream Blog
September 12, 2016
Alexa! A true story about love and technology
Alexa has learned a new skill! There once was a girl who was very lonely. Although she had plenty of friends and family, she found herself feeling lonesome. She tried and tried to get rid of the loneliness but to […] News
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News
August 3, 2016
FluentFun: Summer Festivities
From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […] News
June 13, 2016
Nightmare On Elm Street: Office Edition
The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […] News
May 6, 2016
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] News
Popular Posts
September 12, 2016
Alexa! A true story about love and technology
Alexa has learned a new skill! There once was a girl who was very lonely. Although she had plenty of friends and family, she found herself feeling lonesome. She tried and tried to get rid of the loneliness but to […] News
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] News
August 3, 2016
FluentFun: Summer Festivities
From weekend hikes and happy hour to office ping pong tournaments and BBQing, July was just the beginning of summer festivities at FluentStream. This past weekend, some of the team hiked up Staunton State Park to check out Elk Falls. We […] News
June 13, 2016
Nightmare On Elm Street: Office Edition
The Scene Ominous music plays. The camera pans through rows of cubicles in an abandoned office. Fluorescent lights flicker on and off. Suddenly, a woman comes running around the corner, clearly trying to get away from someone. Or something… The Chase The woman […] News
May 6, 2016
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] News