The FluentStream Blog

Today, we are excited to announce our strategic partnership with sipVine, a Kansas City-based provider of hosted VoIP phone services. Through this partnership, FluentStream is acquiring sipVine’s voice customers, and together, we will transition them to our comprehensive unified communications-as-a-service […] News

As you read this, where are you? In an office? At a coffee shop? At your kitchen table? And what device are you using? Your phone, tablet, or laptop? In today’s post-pandemic workplace, many of us have more flexibility and […] News

When was the last time you had a really amazing customer experience? I mean, like so good that you told a friend or wanted to hug the person who helped you? You felt so appreciative because someone heard you, helped […] News

Businesses often rely on call centers to manage customer inquiries, support, and sales, especially when they are in growth mode. This was the case for Oakview Dermatology, which specializes in providing comprehensive medical and cosmetic dermatology services. With a strong […] News

Aside from the prospect of growth and prosperity, many entrepreneurs start a business because they believe they can offer a product or service that is better, faster, or less expensive. To realize their vision, they assume a position that provides […] News

Nearly every small business shares a common goal: growth. For organizations with office space, growth often results in the need for more space or new locations. As Bristol Dental discovered, cloud communication services make extending communication capabilities across locations seamless. […] News

Organizations establish call centers for several reasons that all tie back to organizational growth and success. The motivation may be to improve customer satisfaction, resolve concerns faster, maximize sales opportunities, or gather feedback to enhance products or services. Oftentimes, it’s […] News

Originally published by Contact Center Pipeline / Image Credit: Contact Center Pipeline What SMBs need to know about optimizing these critical solutions. COVID-19 forever changed how businesses operate. During the pandemic, many businesses chose stopgap temporary communication measures, not knowing […] News