The FluentStream Blog

Originally published by Contact Center Pipeline / Image Credit: Contact Center Pipeline What SMBs need to know about optimizing these critical solutions. COVID-19 forever changed how businesses operate. During the pandemic, many businesses chose stopgap temporary communication measures, not knowing […] News

Originally published by The Fast Mode / Image Credit: maxxyustas/BigStockPhoto.com When considering business phone systems, small and mid-size businesses (SMBs) face significant capability limitations due to their size and scope of needs. Although they may want some services and not […] News

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for […] News

Franchise owners wear many hats, especially when they’re just starting out. When choosing suppliers and partners, they need solutions that are easy to implement and adopt, and ready to scale as they add headcount and locations. FluentStream aims to make […] News

Originally published by Built In When the queue is full of callers, emails are piling up and the Slack channel is eerily silent, FluentStream’s leaders are likely to take action to support their agents. Leaders could fire off platitudes or […] News

Are you looking for a more efficient way to collaborate with customers or co-workers while traveling or working remotely? Good news: FluentStream has launched the new-and-improved FluentStream Mobile app to provide small business professionals greater efficiency and control of their […] News

In today's increasingly distributed workplaces, small and medium businesses need cloud communication tools that are as mobile as their workforce. Employees, no longer tied to a desk, need the ability to make, receive, and manage calls remotely. Many phone system […] News