The FluentStream Blog
July 20, 2021
Guide to Porting Landlines to a VoIP System
Porting your phone numbers from a landline provider to VoIP sounds like a complicated process. But fortunately for businesses both big and small, all it takes is a little prep work for Number Porting to be a breeze. The most […] Sales Enablement, Small Business Expertise
June 28, 2021
How a VoIP Phone System Improves Your Marketing Strategy
A good marketing strategy is the cornerstone of any competitive or growing business. But with new technologies constantly disrupting industries, how can you know what marketing tools will be a good investment for years to come? VoIP (Voice Over Internet […] Sales Enablement, Small Business Expertise
June 24, 2021
5 Ways to Scale Your Customer Support Team Without Sacrificing Quality
One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […] Customer Experience, Small Business Expertise
May 20, 2021
Better Communications Reporting Can Help Every Business
Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, […] Communications Tips and Tricks, Small Business Expertise
April 30, 2021
The Complete Guide to Unified Communications as a Service
Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […] Communications Tips and Tricks, Small Business Expertise
April 28, 2021
Cold Transfers VS Warm Transfers: What’s the Difference?
If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
What to Look for in a Business VoIP Phone System
Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time. The reasons why aren’t hard to pinpoint. VoIP excels at providing […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
How a VoIP Phone System Helps You Train Your Customer Service Team
No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Communications Tips and Tricks, Small Business Expertise
Popular Posts
July 20, 2021
Guide to Porting Landlines to a VoIP System
Porting your phone numbers from a landline provider to VoIP sounds like a complicated process. But fortunately for businesses both big and small, all it takes is a little prep work for Number Porting to be a breeze. The most […] Sales Enablement, Small Business Expertise
June 28, 2021
How a VoIP Phone System Improves Your Marketing Strategy
A good marketing strategy is the cornerstone of any competitive or growing business. But with new technologies constantly disrupting industries, how can you know what marketing tools will be a good investment for years to come? VoIP (Voice Over Internet […] Sales Enablement, Small Business Expertise
June 24, 2021
5 Ways to Scale Your Customer Support Team Without Sacrificing Quality
One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […] Customer Experience, Small Business Expertise
May 20, 2021
Better Communications Reporting Can Help Every Business
Communications reporting is one of the most useful benefits provided by cloud-hosted phone systems. If your current system doesn’t provide advanced reporting, you should get one that does. If you do have a system like FluentStream that provides advanced reporting, […] Communications Tips and Tricks, Small Business Expertise
April 30, 2021
The Complete Guide to Unified Communications as a Service
Unified Communications as a Service (UCaaS) is a business communications system that integrates or unifies a spectrum of technologies and channels into a single platform. I know… that’s basically just a big bowl of word soup telecom mumbo jumbo. So […] Communications Tips and Tricks, Small Business Expertise
April 28, 2021
Cold Transfers VS Warm Transfers: What’s the Difference?
If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
What to Look for in a Business VoIP Phone System
Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time. The reasons why aren’t hard to pinpoint. VoIP excels at providing […] Communications Tips and Tricks, Small Business Expertise
March 25, 2021
How a VoIP Phone System Helps You Train Your Customer Service Team
No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Communications Tips and Tricks, Small Business Expertise