Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […]News
As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […]News
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […]News
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […]News
More calls, better connect rates, more meetings set, more sales, more commissions. The game of cold calling seems to be pretty simple, right? We’ve made a quick calculator so you can see just how much more efficient you can be […]News
