This integration provides FluentStream customers with real-time data synchronization, enabling automatic population of call details and notes, as well as effortless tracking of customer interactions. Sales and support teams now have instant access to crucial customer insights, facilitating more productive conversations and enhancing overall customer service.

The CRM integration streamlines call tracking by automatically capturing call notes, eliminating the need for manual entry and ensuring all customer interactions are recorded in a centralized location. This enhancement improves productivity for customer-facing teams while elevating the quality of customer service.

“FluentStream’s UCaaS platform is purposely designed to extend our customers’ flexibility, choice and control,” said Cass Gilmore, CEO of FluentStream. “By expanding our integration capabilities, we empower customers with greater efficiency and automation, helping them save time and boost productivity.”

FluentStream’s comprehensive UCaaS offering empowers SMBs with enterprise-grade phone and contact center services to enable seamless internal and external collaboration, regardless of device or location. FluentStream offers over 100 cloud-based features, including calling, conferencing, texting, emergency routing, analytics, and reporting – all managed through an easy-to-use online portal or mobile app.

FluentStream complements its UCaaS offering with unparalleled customer service backed by its award-winning, US-based support team that is available 24/7/365. FluentStream‘s Customer Support Team adheres to accelerated response standards to promptly and thoroughly address even the toughest technical challenges. When joining FluentStream, all customers are paired with a dedicated onboarding specialist to help navigate the company’s wide range of cloud-based phone services, apps, and integration options. FluentStream also provides an online Knowledge Base with tutorials and how-to guides for quick access to customer queries. This approach ensures customers have access to the level of support they need when they need it.

For more information about FluentStream’s CRM integrations, visit www.fluentstream.com/products/CRM.