FluentStream’s cloud communications platform offers customers more than 100 features, including cloud-based calling, conferencing, and remote system administration. The company’s industry-leading approach to support is a significant competitive differentiator, offering live agent service via US-based employees available 24/7/365. Other cloud communication providers outsource or automate much of their customer support processes, contributing to NPS (Net Promoter Score) numbers ranging from -10 to 20. Comparatively, FluentStream has achieved an average NPS of 46 and a CSAT (Customer Satisfaction) score of 9.7 out of 10.

According to one customer, “We consider FluentStream in a league of its own for several reasons,” said Dr. Jetan Patel, owner of Bristol Dental. “FluentStream’s customer service and reliability are infinitely better than what we experienced with competing national providers. They also offer features, such as Call Transfers and Custom Voicemail Boxes with Advanced Call Routing, that simply weren’t available to us through other service providers. FluentStream worked with us to tailor their communications platform to fit our unique operations and support us as we expand. We’re thrilled with FluentStream’s attention to our unique communication needs.”

In addition to its always-available Support team, FluentStream offers customers a mobile app that allows them to communicate and collaborate regardless of their location. Phone administrators can manage their FluentStream services from an easy-to-use web portal or FluentStream Admin, an app that provides business owners and operational managers complete control of their business phone system while working remotely.

“We are honored to be recognized by the Business Intelligence Group and the Stevie Awards for our unwavering commitment to delivering an exceptional customer experience,” said Cass Gilmore, CEO of FluentStream. “Effective customer service starts with having knowledgeable employees who enjoy what they do and genuinely care about helping others. This foundation has allowed FluentStream to foster a customer-centric culture, ensuring the success of our valued customers.”

To learn more about FluentStream’s business communication services, visit https://www.fluentstream.com/products/features/ or contact us at sales@fluentstream.com.