FluentStream’s unique focus on serving the small and medium-sized business (SMB) community is at the core of its research and development efforts. For example, as businesses continue to grapple with their work environment policies, research shows that hybrid and remote workforces will persist. In fact, by 2025, estimates predict that 36.2 million Americans will work remotely, a 417% increase from pre-pandemic data. To support the growing population of SMBs that are opting for more flexible work environments, FluentStream is committed to delivering tools that enable hybrid and remote workforces. 

One way FluentStream’s services empower hybrid work is its convenient, easy-to-use web portal that empowers customers to enable services and set their preferences. This level of flexibility and control gives customers the freedom to customize their communications preferences based on the needs of their employees and their business type. FluentStream has also introduced FluentStream Admin and FluentStream Mobile, two apps that provide administrators and employees greater efficiency and control of their communication services, enabling them to stay connected from anywhere.

“For a long time, SMBs lacked access to reasonably priced, sophisticated and flexible business phone services, which limited their ability to support remote work, uplevel their customer support, expand their contact center services, and more,” said Cass Gilmore, CEO, FluentStream. “We helped change that dynamic by listening to the needs of SMBs and continually iterating on our purpose-built platform to stay aligned with and best serve the needs of customers. Winning these two awards underscores that our customers have access to an innovative communications platform that doesn’t require them to sacrifice quality or their budget.”

To learn more about FluentStream’s business communication services, visit www.fluentstream.com/products/features/ or contact us at sales@fluentstream.com.