Additionally, the company launched several customer resources, including the FluentStream Knowledge Center, a self-service portal populated with tutorials and how-to guides to empower customers to address their questions, and two apps, FluentStream Admin and FluentStream Mobile. These apps provide business owners and their employees greater efficiency and control of their communication services and preferences, enabling them to stay connected from anywhere.

“We are incredibly proud to be recognized as a Gold winner for Customer Service Department of the Year,” said Cass Gilmore, CEO, FluentStream. “We hold our team and the support we provide to the highest standards of service to ensure our customers can operate their organizations seamlessly. We aim to give our customers peace of mind so they know if they ever have a question or encounter an issue, they can reach us any time of day and we will take care of their needs.”

FluentStream’s industry-leading support is a significant differentiator as agents are full-time, US-based employees who are available 24/7 to assist customers. This customer-centric approach has resulted in the company achieving a CSAT (Customer Satisfaction) score of 99%. It has also continued to fuel company growth. This year, FluentStream was named to the Inc. 5000 list of the fastest-growing private companies in America for the sixth consecutive year and is now among the fewer than 3% of companies that achieve growth high enough to qualify for inclusion six or more years in a row.

In a summary of this year’s judging panel’s feedback, the staff remarked, “Best in Biz Awards 2023 judges were impressed with FluentStream's customer base and company growth, but what made the entry stand out in the Customer Service Department of the Year category was the 24/7 U.S.-based, human customer support. The level of service the department is able to offer the company's small business clients - brokers and agents - is exemplary.”

FluentStream provides clients with a customizable communication platform that offers 100+ features to support hybrid and remote work environments, including cloud-based calling, conferencing, remote system administration and analytics, and the ability to integrate with widely used CRM tools such as Salesforce, making it possible for FluentStream customers to thrive from any location or device. FluentStream’s services can be managed from a convenient, easy-to-use web portal or via FluentStream Mobile or FluentStream Admin - all resources that empower customers to enable services and set their preferences.

For more information about FluentStream’s business communications offering, visit https://www.fluentstream.com/products/features/.