Many agents and brokers are small business owners who lack IT support and needed guidance on how to access the technology required to meet the new guidelines. Others expressed concern about how to comply with the new call recording guidelines when they often conduct business on the road using their mobile phones. To support Medicare insurance agents and brokers, FluentStream launched a bundled program enabling them to quickly comply with the changes.

“We work with organizations across the country that span nearly every industry and serve nearly every type of customer, from school districts to healthcare organizations to professional services and more,” said Cass Gillmore, CEO, FluentStream. “We do our absolute best to support our customers however we can to enable their business continuity and customer success. Winning the Customer Product of the Year Award is extremely meaningful to our team that is dedicated to evolving our products and services to meet the needs of our customers."

FluentStream’s cloud-based voice, text and conferencing communication services, which include call center and HIPAA-compliant call recording features, support hybrid and remote work environments and offer customers more than 100 communications features. FluentStream’s customizable communications platform can be managed from a convenient, easy-to-use web portal that empowers customers to enable services and set their preferences. FluentStream backs its services with 24/7, US-based human support to ensure customers have access to the functionality and assistance they need to continuously operate their businesses.

To learn more about FluentStream’s customer-centric business communication services, visit https://www.fluentstream.com/products/features/.